Privacy Policy

We understand that privacy is an important issue. Please review our privacy policies below.

solarZero Websites

Any personal details that you may provide us with, including your name, mobile number and email address, are used to fulfil your information request and are stored in a database for use by solarZero for marketing purposes. 

This information is collected when you submit information for our free solar assessment form, or email us an enquiry. You may be asked to enter your name, email address, the address where you are enquiring to have solar installed and your phone number.

Any of the information we collect from you may be used to personalise your experience, improve our own website (based on any feedback you provide us with), improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), send periodic emails (the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions) and send periodic SMS messages (the mobile number you provide may be used to send you information, send you promotional offers, respond to enquiries, and/or other requests or questions). 

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeted advertising on other sites based on your previous interactions with our site. 

We do not share your information with third parties. We work with AdRoll to place a cookie in your browser so that we can deliver a display ad to you from time to time but we never share your personal information with them. 

The techniques our partners deploy do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt-out of AdRoll's and their partners' targeted advertising or alternatively email us at 

The website may contain links to other websites, solarZero is not responsible for the content or privacy policies of external internet sites. 

Call recording

As part of our commitment to providing the best possible service to our customers, we record all telephone calls answered in our contact centres. This helps us to identify ways that we can provide you with a better service.

We record calls:

  • For staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate.

  • So we can find ways to simplify our service to you.

  • To ensure we have an accurate record of your call which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for a minimum of seven years after the date of the call and destroy them after this period. You can request access to and correction of the personal information we hold about you.

To access or update your personal information, please call us on 0800 11 66 55.